Asana AsanaĪsana is a leading project management tool and has transitioned to a mostly Kanban-based view over the last few years. If you’re looking to find a true Trello alternative, keep reading below. There are 249+ project management tools out there.but luckily, this list only tackles the top 18 □ so you can easily find the best Trello alternative for your #remote team □ Click to Tweet While it integrates with Office 365 tools, it’s not part of any Office 365 plan and starts at $10 per user per month. We’ll cover both these tools in more detail below. Microsoft Project is a more advanced project management tool with a focus on detailed timelines, task-by-task responsibilities, and more. It’s included in all Office 365 business plans, including Business Basic (formerly Business Essentials) which starts at $5 per user per month. Microsoft Planner is a simple task management and collaboration tool centered around a kanban board view. Microsoft offers two separate project management tools you can use as alternatives for Trello: Microsoft Planner and Microsoft Project. Does Microsoft Have Something Like Trello? You can’t set deadlines or access a kanban-view. You can also share certain cards with other Google users and create custom labels and set reminders. Of course, the solution is far from being perfect. Google Keep, which is Google’s note-taking application, includes to-do list functionality: Google Keep But you could repurpose one of Google’s cloud-based solutions to collaborate on and manage projects. Note: You can also do this directly on any Trello card by clicking on the Freshdesk button, you'll be asked to connect your Freshdesk account.Google has yet to tackle the project management space with its own dedicated solution. You’ll be asked for the URL of your Freshdesk account (custom domains are not supported) and the API key of the Freshdesk agent created on step #5 or the agent you chose. In the Power-Up Marketplace menu click on the gear icon to setup and connect your Freshdesk account. Repeat this for every board you want to connect to a Freshdesk instance.ħ. Enable the Freshdesk Power-Up for your board. On the Trello board, in the menu section, click on the Power-Up Marketplace. Note: You can use an existing admin agent's API key, but notifications will be appear with their name instead of "Trello agent" and you'll need to share the API key.Ħ. You'll need that agent's API key to setup the Freshdesk Power-Up in Trello. Create a new agent in Freshdesk named "Trello agent" with admin permissions. For setting up the notifications options, you can always access the app's settings.ĥ. After Trello access is provided to Freshdesk, you will be redirected to the Settings page to finalize the installation process.Ĥ. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities.ģ. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. In the Freshdesk Marketplace, on the left side, click on the "Install" button.Ģ. You’ll need both apps but don’t worry, it’s really easy to install our collaboration software and to get your customer support team going.ġ. Receive updates on Freshdesk tickets from changes on the Trello cards linked, so agents stay updated on their status. Let support agents track the status of a Trello card linked to Freshdesk tickets right from the ticket's page.ģ. Keep your support team and other Trello teams in sync. Create a new Trello card directly from a Freshdesk ticket, describing what is needed, requester's name, and the status and priority for the Trello teams to be in sync.Ģ. Link an existing Trello card to a Freshdesk ticket.Ģ. Transparency + visibility = Time savings ($$$) + Improved customer support experience.Ĭustomer Support team agents can choose a Trello board from Freshdesk and send tickets to cards, or create them from scratch!Įxceptional cross-functional collaboration results in Exceptional customer service.ġ. Uninterrupted, smooth and consistent teamwork for a more engaging customer experience.Ĭonnect Trello boards to a Freshdesk help desk platform and create new Trello cards directly from your Support tickets. Use Trello, one of the most reliable project management tools available and synchronize priorities to solve Freshdesk’s customer support tickets faster. With the two apps, your support team can seamlessly collaborate by easily creating helpdesk tickets and updating the status from Trello cards, improving issue resolution. Drastically improve your customer support experience by installing the two apps: the Freshdesk power-up and Trello app for Freshdesk!
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